MICROSOFT ERROR REPORTING SOFTWARE

However, they may use the information only to repair or improve the products that they publish or manufacture.įor example, if an error report indicates that a third-party product is involved, Microsoft may send that information to the vendor of the product. Microsoft employees, contractors, vendors, and partners may be provided access to information collected by the reporting service.

MICROSOFT ERROR REPORTING SOFTWARE

Microsoft uses information about errors and problems to improve Windows and the software and hardware designed for use with Windows operating systems. Microsoft may contact you to request additional information to help solve the problem you reported. If you choose to provide a phone number or e-mail address in response to the survey, your error report will no longer be anonymous. Reports that you have already sent, including files and data attached to those reports, may also be stored on your computer.Īfter you report a problem, you might be asked to complete a survey about the error experience. Reports that you have not yet sent to Microsoft, including files and data attached to those reports, may be stored on your computer until you have an opportunity to review and send them. This gives you the opportunity to review the report before sending it to Microsoft. If a report is likely to contain this type of information, Windows will ask if you want to send it, even if you have turned on automatic reporting.

If you are concerned that a report might contain personal or confidential information, you should not send the report. For example, a report that contains a snapshot of computer memory might include your name, part of a document you were working on, or data that you recently submitted to a website. Reports might unintentionally contain personal information, but Microsoft does not use the information to identify you or contact you. The type or severity of the problem, if knownįiles that help describe the problem (typically, system or report-generated files about software behavior before or after the problem occurred)īasic software and hardware information (such as operating system version and language, device models and manufacturers, or memory and hard disk size) Where the problem happened in the software or hardware occasionally, empty files might be included as an initial indication of a problem Reports contain information that is most useful for diagnosing and solving the problem that has occurred, such as: It is important to diagnose errors that occur behind the scenes because these problems, if left unsolved, might cause additional problems such as performance or program failures. The reporting service can collect information about problems that interrupt you while you work, and about errors that occur behind the scenes. Information collected, processed, or transmitted You can choose to stop reporting problems at any time.Įnterprise customers can use the Microsoft Corporate Error Reporting Service to manage error reporting and data collection, and to choose the information that is sent to Microsoft.įor more information, see the Corporate Error Reporting website at However, no information is sent unless you (or your system or network administrator) choose to report problems. If you use automatic reporting, you are not typically prompted to review the information in a report before it is sent. Windows Vista also allows you to report problems automatically instead of requesting your consent each time a problem occurs. You can view the details of the report before sending it, although some files might not be in a readable format.

If a problem occurs in one of these software programs, you are asked if you want to send a report so you can check for a solution. Many Microsoft software programs, including Windows Vista, are designed to work with the reporting service. To help prevent problems and make software more reliable, some solutions are also included in service packs and future versions of the software. As part of setup and installation, the Microsoft Error Reporting Service sends back information about setup or installation failures in order to attempt to diagnose the problem. Not all problems have solutions, but when solutions are available, they are offered as steps to solve a problem you’ve reported or as updates to install. Microsoft Error Reporting Service helps Microsoft and Windows partners diagnose problems in the software you use and provide solutions. Microsoft Error Reporting Service What this feature does

Information collected, processed, or transmitted.

Microsoft error reporting